Organisational culture and operational excellence

Create and build the systems for your business that:

  • Hit your profit targets
  • Make it a great place to work
  • Maximise the value of your business
  • Continually improve
  • Make it run like clockwork



white paper with graph on desk with pen and ruler

Benefits of Developing Systems

Bruce French: Business Analyst Mentor To start with, let’s define what systems are! Put simply… they are the way you do things in your business. Systems are methods, procedures or processes designed to achieve specific results. They are a series of interrelated

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Improve Your Business with Critical Reflection

Using quiet, critical think time to reflect upon recent events is one of the most effective ways of improving. Businesses with effective management systems will be continuously improving and becoming stronger. If however, you haven’t yet got a well established system in

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How to Identify your Core Purpose

What is your business’ Core Purpose? Core Purpose creates clarity.  It defines what your business does, what it stands for.  Your Core Purpose answers “Why do we exist?“.  An effective Core Purpose Statement provides clear direction for leaders and inspires teams to

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Grandfather and child - values

What are Core Values?

Core Values are the beliefs in which we are emotionally invested. They capture our PRINCIPLES, PHILOSOPHY and IDENTITY.  They define our CULTURE.  They speak to our clients and potential customers about what our company does. Core Values define who we are.  When

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Increase your sales by Anchoring

We’ve all seen it before… the concept of displaying an item with a much higher price next to a target product in order to increase sales.  But does this tactic actually work? Last week I was talking with some business owners about

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Saws small 1

Sharpen the Saw!​

How can I ensure I will be able to perform as effectively and efficiently as possible? Last week in a meeting, we discussed the 3rd law of leadership as presented by John Maxwell in his ’21 Irrefutable Laws of Leadership’ – “The

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Change blog image

Use Change to Your Advantage

In business, change is constant.  Customers, technology, the economy, suppliers, personnel, demand for goods and services, the list is continually growing. Are you changing with these external variables?  Is your rate of change more or less than these factors around you?  Are you measuring

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wrong-way sign on street

Issues Resolution

Everyday I start with the intention of getting my ‘list’ done.  Everyday I get to the end of the day and my ‘list’ isn’t any shorter…in fact, it’s usually bigger!  Use this simple tool to avoid repeating the same mistakes in your

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headphones, speaker and ipad on timber desk


One of the most important aspects of an effective team is COMMUNICATION!! More often than not, employees fail to deliver on items because they have not understood what was required. Now I could leave that statement there, but we’d never solve the

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